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Help & Support
How can we help?
Answers, care instructions, shipping, returns and warranty, all in one place. Still stuck? Call (833) 379-6283.
FAQ
Common questions
What is a Frymate filter?
A custom deep fryer filter tray that sits in your commercial fryer and catches crumbs and debris before they burn, helping your oil last longer.
How much oil life can I save?
Frymate filters can help your oil last up to 40% longer. Results vary with your menu, volume and maintenance routine.
What's it made of?
304 stainless steel.
How do I find the right filter?
Use Find My Filter: search by brand or model number. Every product page also lists compatible fryer models and has a "Check my model" box. Not sure? We'll confirm before you buy.
When should I empty the filter?
For best results, about every hour, more or less depending on your business.
How do I clean it?
It's dishwasher safe, or hand wash with hot water and soap or degreaser. Make sure it's completely dry before putting it back in the fryer to avoid carbon buildup.
Can I get a custom filter?
Yes. Send us your fryer's tank measurements on Find My Filter and we'll discuss a custom-made filter.
How long does shipping take?
Orders ship via UPS from Las Vegas, Nevada, usually after 1–2 business days of processing. Rates and delivery estimates are shown at checkout. Shipping details.
What's the warranty?
One year on the handle, frame and mesh welds, for the original purchaser with a receipt. Warranty details.
Can I return a filter?
Returns are accepted within 14 days of delivery. Start your return from your order confirmation email or your account, and we'll take it from there. Return details. The easiest way to avoid a return is to confirm your fit before ordering.
Not sure which filter you need?
Send a photo of the model plate on your fryer and we'll match it for you.
Add a photo of your model plate or tank on our fit check form. We’ll reply with the right filter.
Use & Care
Fitting, emptying and cleaning your Frymate.
Fitting it for the first time
- 1Start with the fryer empty and drained of oil.
- 2In most cases, remove the rack that came with the fryer so your oil height doesn't change.
- 3Before taking the rack out, look for anything sharp in the tank that could damage the mesh. If you find something, keep the rack in and set the filter on top.
- 4Older tanks are often warped: put the filter in left-hand side down first.
During service
- 1Empty the filter about every hour, more or less depending on your business.
- 2Lift it out, turn it upside down over an aluminum sheet tray, and tap gently to remove the crumbs.
Cleaning
Dishwasher safe, or hand wash with hot water and soap or degreaser. Dry it completely before reinstalling. Regular cleaning prevents carbon buildup that limits efficiency.
Watch
Frymate in the fryer.
A quick look at how the filter sits in the tank and lifts out for cleaning.
frymate Catches crumbs before they burn.
frymate Stop paying for oil you can't reuse.
frymate Made for real, busy kitchens.
Shipping
Shipping
- Orders ship via UPS from our Las Vegas, Nevada facility.
- Please allow 1–2 business days for processing before shipment.
- Shipping is calculated at checkout from weight, size and destination. Delivery estimates are shown at checkout and aren't guaranteed.
- You'll get a UPS tracking number by email when your order ships.
- Report damaged or missing items within 5 days of receipt and keep the packaging.
Returns
Returns
Avoid a return: confirm your fit firstFind My Filter →
Most returns are wrong sizes. Check your model on the product page, or send it to us and we'll confirm before you buy.
Return policy
Sign in with your order email, open the order, and choose Request return.
- Start your return from your order confirmation email or your account.
- Returns aren't accepted after 14 days of receiving the product.
- Products must be in the original, unopened carton, undamaged and in original condition.
- Returns may be subject to a 25% inspection and restocking fee.
- Return shipping is prepaid by the customer with a tracked carrier; shipping charges are non-refundable.
- Credit is issued after the returned product is inspected.
Warranty
Frymate LLC Limited Warranty
What's covered
- Defects in workmanship and material for filters manufactured by Frymate LLC and sold within the United States and Canada.
- Handle and frame welds: 1 year from date of purchase.
- Mesh spot welds: 1 year from date of purchase.
- Covers the original purchaser only; a receipt is required.
What we'll do
We’ll repair or replace the filter if it’s defective. Start a claim with your order number and a photo of the issue.
Not covered
- Damage from misuse, abuse, alteration or accidents
- Improper or unauthorized repair
- Punctures to the fine mesh from foreign objects
- Fryer basket wear and tear on the fine mesh
Still need help?
Our Expert Care Team knows fryers. Monday–Friday, 7am–3:30pm.
