Shipping policy

Frymate Shipping Policy

Carrier & Processing All orders are shipped via UPS through our logistics partner, Unishippers. Orders are processed and shipped from our Las Vegas, Nevada facility. Processing times may vary — please allow 1-2 business days for order processing before shipment.

Shipping Rates Shipping costs are calculated in real time at checkout based on the weight, dimensions, and destination of your order. All shipping costs are the responsibility of the customer and are non-refundable.

Estimated Delivery Times Delivery estimates are provided at checkout based on UPS transit times from our Las Vegas, Nevada location. Delivery times are estimates only and are not guaranteed. Frymate International is not responsible for delays caused by the carrier.

Order Tracking Once your order has shipped you will receive a confirmation email with your UPS tracking number. You can track your shipment at ups.com or through the tracking link in your confirmation email.

Damaged or Missing Items All shortages and damaged products must be reported to Frymate International within 5 days of receipt of products. Claims reported after 5 days will not be honored. When reporting damage, please retain all original packaging materials as they may be required for carrier claims.

Refused & Undeliverable Shipments Orders that are refused at delivery or returned as undeliverable will be subject to return shipping costs and a 25% restocking fee. Original shipping charges are non-refundable.

Freight & Large Orders Some large or heavy items may require freight shipping. If your order qualifies for freight shipping you will be contacted by our team prior to fulfillment to confirm shipping arrangements and costs.

International Shipping At this time we ship within the United States only. Please contact Frymate International directly for international shipping inquiries.